You can find below the frequently asked questions part that will help you know more about the machine, company, and shipping and delivery system.
Are handheld laser welders any good?
Yes, handheld laser welders are effective tools in several industries due to several reasons. Ours uses a fiber laser system which makes it suitable for welding a wide range of metals with extreme, high precision accuracy and minimal heat input. It is also portable, which increases its flexibility during welding and its use for on-site welding tasks. In conclusion, if you desire a highly precise and efficient welding solution that guarantees minimized heat affected zone, HeatSign handheld laser welders are a good option
Is laser welding as strong as MIG?
Handheld laser welding machines can produce precise, strong, consistent, high-quality welds with low heat input compared to MIG welding technology. The low heat input will not allow it deforms thin materials and there is less scrap and a minimized heat affected zone. However, MIG welding and TIG Welding are stronger hence their application in welding thick materials
What is the best DIY welder?
The best DIY welder is the handheld laser welder. Due to its portability, welding becomes more flexible (a core part of DIY). Also, a handheld laser welder is powerful enough to achieve a consistent weld. Furthermore, it does not require any consumables or weld materials. You can also change the welding gun and nozzle to improve weld quality
What is a fiber laser welder?
A fiber welding machine makes use of a fiber laser delivery system for the welding process. The machine welds two materials using laser beams delivered through a fiber optic cable to the welding gun which weld two materials. The fiber laser welding system is powerful, fast, and compatible with a wider range of materials and does not lead to burn through due to the low heat input.
What is the package? Is that Safe?
We ensure the highest safety of the product during shipping with our 3 layers package layer divided into the outside, middle, and inside layers. The outside layer has a plywood case that keeps the product safe from damage during shipping. The middle layer has a foam that covers the handheld laser welder to protect the body from shaking. For the inside layer, we cover the device with a thick plastic bag for waterproofing.
All packaging layers are well-labeled for easy product identification during shipping. Therefore, this will remove any issues during and usage after shipping. Also, we make use of a renowned shipping agent who has several years of experience in safe transportation.
What is the machine delivery time?
Normally the machine production time is 5 ~ 10 working days, then the machine will be sent by air or any other shipping method. View our customer testimonials to know more about our product. At times the delivery time might be affected due to the shipping policy of the country or the situation in the country. You can contact us to find more information about the shipping details specific to your country.
How to install and run the machine?
Our engineers install and test the hand held laser welder before and we will send a detailed training video and user manual for some small parts installation and how to use the machine. Installation is easy and most customers can learn by themselves. However, if there are issues, we can assist with free online support.
How can I get support after purchase?
We offer free online support in English via Skype, WhatsApp, WeChat, Email, Video, etc., after shipping. If you experience hardware problems, we can guide you on which part to check and how to fix the problem free of any additional charges.