How can we help?

Dot peen and laser marking, 3D crystal engraving, and the laser cleaners that prepare the surface first — marking and engraving are all we do.
Tell us what you need and it goes to the person who can answer it, not to a general inbox.

Reply within 24 hours Weekends included
Free sample marking On your own part, no charge
Support for the life of the machine In or out of warranty

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We will reply by email.

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Add a number if you want us to call or message.

The more detail you give, the more useful the first reply will be.

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We never share your details Anything you send us stays confidential No repeated sales emails

Other ways to reach us

WhatsApp +8615061477073 Quickest for a short question, or to send a photo.
Email info@heatsign.com Quotations, technical questions, solutions and warranty claims.
Phone +86 15061477073 9:00 to 18:00 Beijing time, Monday to Friday.
WeChat rexhang123 For customers in China and across Asia.
Scan to message HeatSign on WhatsApp Scan with your whatsapp app camera
to open the chat
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HeatSign Industry Limited Room 903, Building D1, No.999 GaoLang East Road, Binhu District, Wuxi, Jiangsu, China

Questions we get asked most

Short answers to what people ask most often. If yours is not here, the form above reaches a person, not a queue.

How quickly will you reply?

Within 24 hours, every enquiry, including weekends.

Our team works 9:00 to 18:00 Beijing time, Monday to Friday. If you are in
Europe or the Americas that runs overnight, so a message you send during your
working day is normally answered by the time you are back at your desk.

What should I include in my enquiry?

Four things let us answer properly on the first reply instead of asking questions back:

  • The material and alloy
  • Part size and the area you need to mark
  • What the mark is: serial number, data matrix, QR, logo, date code
  • Parts per hour, if it runs on a line

A photograph of the part is worth more than any description. Attach it to the form.

Can you mark a sample of my part before I buy?

Yes, and we recommend it. Send us the part and we will mark it, photograph the result and send it back with the parameters we used. There is no charge.

It is the fastest way to settle the question that specifications cannot: whether the mark holds on your material, to the depth and contrast you need.

How much does a machine cost?

Prices start at around $1,650 and rise with laser power, marking field, automation and any custom fixturing.

We do not publish a full price list because the honest answer depends on your part. Tell us the material and what you need marked, and you will get a specific figure the same working day.

What are your payment terms?

A single machine is normally paid in full before it ships.

For larger orders — several units, or an automated or custom system — we can work to 50% in advance with the balance due before shipping.

We accept telegraphic transfer (T/T), Credit Cards, PayPal and Western Union. Terms are confirmed in writing with your quotation, before you commit to anything.

Is there a minimum order?

No. We sell single machines, and a large share of our customers start with one.

If you are buying several units or integrating marking into a production line, tell us the quantity and the date you need them on site and we will confirm the schedule before you commit.

Do you work with distributors and resellers?

Yes, in most markets.

We will be straight about one thing: we cannot put an engineer in your city.
What we can do is make you the person who can. That is what the partnership is built around.

• Distributor pricing, with room for a healthy margin on the line
• Priority in production, so partner orders are not waiting behind general enquiries
• Machines adapted to your market — voltage, software language, fixtures, and the configurations your customers actually ask for
• Catalogues, product photography and application images for your own sales material
• Deeper spare parts support, so you can hold stock locally and fix a customer’s machine the same week instead of waiting on a shipment from China

Tell us your territory and the sectors you already sell into.

I already own a HeatSign machine and need help

Send your machine model, serial number and a short video of the fault, and an
engineer will check and give you further solutions.

Every machine is covered for one year, and remote support continues for the
life of the machine whether or not it is still in warranty.