Effective date: October 12, 2026
These terms explain how you can use heatsign.com and how we handle quotes, orders, sample marking, shipping, warranty and support. They apply to HeatSign Industry Limited (“HeatSign”, “we”, “us”) and to anyone who uses our website, our official social media accounts or our services (“you”).
Your quotation, proforma invoice or sales contract for a specific order comes first. If it says something different from this page, the order document applies.
You can read, share and link to the pages on heatsign.com. Please do not copy our text, photos, videos or drawings to sell or advertise other products, and do not try to disrupt the site or collect data from it automatically.
We work to keep specifications, prices and photos accurate. Products change, so the details on the website are a guide. The quotation you receive is what we commit to.
Links to other websites are there for your convenience. We do not control those sites and are not responsible for their content.
Before you buy, you can send us your parts and we will mark them on the machine we recommend. We usually send photos and video within one business day after the parts arrive.
A sample shows the result on that part, with those settings, on that day. Your production result can differ if the material, surface, coating or setup changes. Tell us if you need your parts sent back.
Lead times are counted in working days from cleared payment. They are estimates and exclude the Chinese New Year shutdown.
The delivery term on your quotation (for example DAP, DDP, FOB or EXW) decides who arranges freight, who pays import duty and taxes, and when the risk passes to you. Unless you choose DDP, import duties and taxes are paid by you.
Please check the packaging before you sign for a delivery, and write any damage on the delivery note. Full details are on our shipping and delivery page.
How claims work, and who pays freight on which parts, is explained on our support and warranty page.
Machines ship with licensed control software. Use it with the machine it came with, and do not copy, resell or modify it.
The HeatSign name, logo, website content, photos and videos belong to HeatSign. You may share our public videos and posts using the share tools of each platform.
Our official accounts are linked on every page of heatsign.com. Content we publish there follows the same rules as this website. Each platform also applies its own terms.
Videos on our website are hosted on YouTube. When you watch them, the YouTube Terms of Service apply.
If you send us photos, videos or comments through social media, we will only feature them publicly with your permission.
As far as the law allows, HeatSign is not responsible for indirect or consequential losses, such as lost production, lost profit or the cost of downtime. Our total responsibility for a machine is limited to the price you paid for that machine.
Nothing in these terms limits any responsibility that cannot be limited by law.
If something goes wrong, contact us first. Most problems are solved quickly once our engineers can see a short video of the fault. If we cannot agree, the governing law and dispute terms in your sales contract or proforma invoice apply.
How we collect and use personal information is explained in our privacy policy.
We may update these terms. The effective date at the top shows when they last changed. Orders already confirmed keep the terms that applied when they were confirmed.
