At HeatSign, after-sales services are considered a priority. Our training team is factory trained and equipped to help familiarize you with your equipment, preventive maintenance and breakdown maintenance. This guidance makes life easier for our customers when it comes to meeting the demands of their businesses.
HeatSign training includes:
- On-site training – For individuals or a team
- At facility training – For individuals or a team
- Virtual training
As a professional supplier, you rely on delivering greater value and advantage to customers. The risk of machine downtime is a risk to your business, your revenue streams, your reputation and your relationship with clients. We ensure you maintain higher up-time and performance with integrated maintenance, support and managed services. We don’t believe in putting out fires as and when they occur – we focus on preventing problems and resolving issues quickly. You can reach us 24/7 on our Toll Free Number or online through Live-Chat and E-mail.
HeatSign offers exemplary after-sales service following the initial training. Our support team is available 24/7 to handle any issues product owners may encounter – technical or otherwise. Every service call is taken care of on an emergent basis. Our customers can get in touch with us through any of the contact options: E-Mail – Toll Free Number for calls – Virtual support.
HeatSign not only sets standards in the development of new marking machines, but also in providing optimum service in the event of a repair. We stock genuine spare parts for every model for a minimum of 10 years. Our service centres are geared to repair all machines in the shortest possible time, ensuring 100% performance of the product even after repair.