What is the package? Is that Safe?
We make 3 layers package that is best for this kind for the safety of the items during shipping: For the outside, we adopt a plywood case that keeps the product safe from damages during shipping. In the middle, the machine is covered by foam, to protect the body from shaking. For the inside layer, the device is covered by a thick plastic bag for waterproof. All packaging for shipping the product has the best labels to identify the product. Therefore, you will not have any issue in unpacking the product and starting its use after shipping.
All the factors related to the damage during shipping of the items have been taken into consideration. In order to make it safe, and our shipping agent has a number of years of experience in safe transportation. As an option, you can contact us to see a sample picture of the packaging before shipping the product. Furthermore, if you find any issues during the shipping, which we are sure you won’t, but still if you do, then you can let us know about it and we will take it up with the shipping company.
What is the machine delivery time?
Normally the machine production time is 5 working days, then the machine will be sent by air-express like FedEx, TNT, or any other shipping method. It is estimated that after shipping it will take around 4 ~ 6 work-days to reach your place. View our customer testimonials to know more about our product. At times the delivery time might be affected due to the shipping policy of the country or the situation in the country. You can contact us to find more information about the shipping details specific to your country.
How to install and run the machine?
Our engineers have installed and tested the machine before shipping. For some small parts installation and how to run the marker, we will send a free detailed training video, user manual along with the engraver. There are further tags on each subpart of the engraving-tool to make the system easy for installation. Most customers can learn by themselves. However, if the customer is having issues in learning about the product, then you will not have to search for things online. This is because we have years of experience in dealing and we can assist with free online support after the shipping has been done. Please note that we are providing the best after-shipping support that you can get from any vendor.
How can i get support after purchasing?
For the machine use and free software guide, the company offers online support in English by Skype, WhatsApp, Wechat or Email, Video and etc free of price after shipping. If you need to get a remote operation, you can request us on TeamViewer software and that too free. For hardware problems, we can guide you to check which part has a problem, and then you will have to choose from the options to send a new one for replacement via the same shipping means free of any additional charges.