HS-CL20 CO2 Laser Marking Machine $3950 ~ $6000 What is the package? Is that Safe? We have 3 layers package: For outside, we adopt a plywood case. In the middle, the machine is covered by foam, to protect the body from shaking. For the inside layer, the device is covered by a thick plastic bag for waterproof. All the damage factors have taken into consideration in order to make it safe, and our shipping agent has full experience in safe transportation. You can contact us to get a sample picture of the packaging. What is the machine delivery time? Normally the machine production time is 5 working days, then the machine will be sent by air express like FedEx, TNT, estimate 4 ~ 6 working days to your place. View our customer testimonials to know more about our product. How to install and run the machine? Our engineers have installed and tested machine before shipping. For some small parts installation and how to run the machine, we will send a free detailed training video, user manual along with the machine. Most customers can learn by themselves. How can i get support after purchasing? For the machine use and free software guide, we offer online support in English by Skype, WhatsApp, Wechat or Email, Video and etc. If you need a remote operation, you can request us to use TeamViewer software. For hardware problems, we can guide you check which part has a problem and then send new for replacement.